Experience that counts.
Built on 30 years of credit-control experience. A considered approach to unpaid invoices, with a clear focus on moving the account towards resolution.
DUEWARD COLLECT
Work delivered.
Payment overdue.
Let’s move it
forward.
You’ve done your part. Give your unpaid business invoices a clear next step—with a collection service built on 30 years of credit-control experience.
Commercial invoices · £500 minimum balance
FROM YOUR BUSINESSPlace it directly
01FROM DUEWARDHand over from Control
02FROM YOUR ACCOUNTSRefer through Xero
03DUEWARDCollect↗
THREE WAYS IN. ONE PLACE TO FOLLOW PROGRESS.A clear way forward.
01 Clear fees before you proceed02 Simple progress updates03 A secure way for your customer to respond
EXPERIENCE BEHIND EVERY NEXT STEP
You need progress.
Not another job.
Chasing money takes time, energy and difficult conversations. Collect gives your unpaid invoice a professional next step, while you get back to the business that earned it.
A professional voice.
Dueward takes up the collection in its own name. Firm, professional communication gives the account a fresh point of contact, with your business reputation in mind.
Clarity, without the chasing.
See meaningful updates in your account. Payment promises, questions and decisions come back to you clearly, without needing to manage each contact yourself.
Your customer has a way forward, too.
A secure portal gives them a place to report payment, propose a payment date or raise a question. You can review responses that need your decision.
Your account also includes unlimited quotes. Create a professional quote for new work; add Control when you want to turn it into a managed invoice.
SIMPLE FROM THE START
From unpaid.
To a plan of action.
Three clear steps. No monthly subscription needed for direct Collect.
- 01
Bring us the invoice.
Create your account and add the unpaid invoice and who owes you. You can also hand over from Control or refer through Xero.
- 02
Know the cost. Make the choice.
See the exact collection fee before you submit. Complete any case activation payment and required checks before recovery starts.
- 03
Let Dueward take it forward.
We manage the collection. You follow meaningful progress in your account and deal with the decisions that need you.
No unexpected legal escalation. Court, solicitor or enforcement work is quoted separately and needs your approval. Recovery is not guaranteed.
START WHERE YOU ARE
Your invoice.
Your way in.
You don’t need to change how you run your business to use Collect.
NO CONTROL SUBSCRIPTION NEEDEDAn overdue invoice?
An overdue invoice?
Start right here.
Tell us about your unpaid invoice and your business. We’ll guide you through the next step, including the information needed and your collection fee.
- For unpaid commercial invoices of £500 or more
- £35 case activation, plus a success fee on money recovered
- Create your account, add the invoice and review your fee
Already a Dueward customer? You can place work from your account.
YOUR ACCOUNTS. CONNECTED OVER TIME.
Xero Available for collection referralsSAP PlannedMore accounting platforms On our roadmap
CONFIDENCE WITHOUT THE COMPLICATION
Know where it stands.
Know what needs you.
Follow your collection in one place. See payment updates, promises and questions, with a clear next step when your input is needed.
↗
A simple view of progress
Understand what’s happening without having to manage the chasing yourself.
↗
A place to resolve things
Your customer can securely report payment, propose a payment date or raise a question.
↗
The decisions come back to you
Review requests that need your input. Any court, solicitor or enforcement work needs separate approval.
YOUR COLLECTIONILLUSTRATIVE EXAMPLE
Oak & Beam Ltd
One invoice.
A clearer picture.
Outstanding balance£2,400.00
CUSTOMER UPDATE
A payment date has been proposed
Your customer has shared when they expect to pay. View the update in your account.
A clear update. A clear next step.
CLEAR BEFORE YOU COMMIT
Fees you can
see coming.
We show you the applicable fee before your invoice enters Collect. The success fee applies to the invoice principal actually recovered.
Place an unpaid invoice directly, without a Control subscription.
For Collect-only cases, depending on how overdue the invoice is when placed.
Preferential
collection rates.
No activation fee. Your rate depends on whether work is converted from Control or referred directly.
All prices exclude VAT. £500 minimum balance. No payment recovered, no success fee. The Collect-only activation fee still applies. Recovery is not guaranteed.
Your exact fee, before you commit.
Create your free account to see the full collection rates. Add an invoice for a quote based on its overdue age and your service. You review it before submitting the case.
Already registered? Log in to see the full rates →
A FEW GOOD QUESTIONS
Before you
hand it over.
Do I have to subscribe to Control?
No. You can use Collect on its own for unpaid commercial invoices of £500 or more. Control subscribers receive preferential collection rates.
Can I use Xero or SAP?
Xero currently supports collection referrals and balance updates. SAP and other accounting connections are planned. You can place work directly while your preferred connection is being developed.
Will my customer hear from Dueward?
Yes. Collect is a Dueward collection service. Your customer receives communications from Dueward and can use a secure portal to report payment, propose a date or raise a question.
What if I’ve already started chasing?
You can still place the invoice. Tell us about the unpaid invoice, any payments or promises, and whether your customer has raised a dispute so the next step can be reviewed.
Do you start as soon as I fill in the form?
No. Creating an account does not start recovery. Add your invoice, review and accept the fee, then submit your case. Any activation payment and required checks must be completed before recovery starts.
YOUR NEXT CHAPTER STARTS HERE